Our services are completely free. We offer comprehensive STD/HIV services to men and transgender/gender non-conforming individuals. We offer only HIV testing for women, and are happy to provide resources to women looking for other sexual health services.
Patient Result Messaging
BESTD Patient Messaging Terms and Conditions
Brady East STD Clinic Inc (BESTD)
Last Updated: 8/24/2026
Program Information
BESTD operates a messaging program to communicate with patients and community members about healthcare appointments, care reminders, personalized health outreach, and related care coordination. Messages are sent through our patient engagement platform, CareMessage, and are intended to support your health and wellness journey.
These Patient Messaging Terms and Conditions apply specifically to our Patient Messaging Program and are separate from, but complementary to, our [Terms of Service/Use]. These Patient Messaging Terms and Conditions do not override or modify our [Terms of Service/Use]. If there is a conflict between these Patient Messaging Terms and Conditions and our [Terms of Service/Use], these Patient Messaging Terms and Conditions apply with respect to your use of our Patient Messaging Program.
By providing your phone number and opting in to receive text messages from BESTD, you agree to these Patient Messaging Terms and Conditions.
Consent to Receive Messages
By providing your phone number and opting in to our Patient Messaging Program — either through patient registration, a web form, or by texting a keyword to our number — you consent to receive recurring automated text messages from BESTD Clinic. Consent is not a condition to receiving care or services.
You are responsible for providing and maintaining an accurate phone number for our Patient Messaging Program, including notifying BESTD Clinic of any changes to your phone number. You represent that you are authorized to receive messages at the phone number provided to BESTD Clinic in connection with our Patient Messaging Program.
Message Types and Frequency
You may receive one or more of the following message types:
Testing results, regardless of the test result.
Appointment Reminders — Sent when you have upcoming appointments. No more than three reminders per appointment.
Personalized 1-to-1 Messaging — Sent in response to individual requests (e.g., rescheduling) or as follow-up from a care team member. Message volume varies based on your interaction.
Healthcare Reminders & Outreach — Personalized reminders for overdue or preventive care (e.g., annual wellness visits, screenings). Typically no more than three messages per clinical area per month; frequency may vary based on your responsiveness.
Message frequency may vary. Recurring messages may be sent based on your care needs, appointments, and engagement.
Message and Data Rates
Message and data rates may apply. You are not charged by BESTD Clinic to receive text messages; however, message and data rates from your mobile carrier may apply.
Contact your carrier for details about your messaging plan. You are solely responsible for any fee, cost, or expense that you incur to receive text messages from BESTD Clinic.
Opt-Out Instructions
To stop receiving messages, reply STOP to the number from which you received our message. Upon our receipt of your opt-out request, you will receive a final confirmation text with instructions on how to opt back in if the action was performed in error. To opt back in to resume receiving messages, reply START from the number that opted out.
Opting out removes you from all communications from our Patient Messaging Program, including appointment reminders. Our staff may not make direct phone calls in lieu of automated appointment reminders. Opting out will not affect the clinical care you receive at our organization.
Help and Customer Support
For help, reply HELP to the number from which you received our message, or contact us directly at the following:
Phone: 414-272-2144
Email: contactus@bestd.org
Website: bestd.org
Do not use text messaging to request urgent care, report urgent symptoms, or send information that requires an immediate response. Replies other than STOP, START, HELP, or other supported keywords may not be reviewed by us. Text messages are not monitored in real time and should not be used for emergencies, urgent medical concerns, or other time-sensitive matters. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. If you have an urgent medical concern that is not an emergency, please contact BESTD Clinic directly using the phone number listed above.
Privacy
Your privacy is important to us. Your personal information, including your phone number and messaging opt-in data, is used solely to operate this Patient Messaging Program.
Mobile information and opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. For full details on how your information is collected, used, and protected, please review our Messaging Privacy Policy at: [Link to Messaging Privacy Policy].
Carrier Disclaimer
While BESTD Clinic makes every effort to deliver messages in a timely manner, delivery is not guaranteed. To deliver text messages to you, we rely on third-party messaging providers and mobile carriers (e.g., AT&T, T-Mobile, Verizon). We are not liable to you or any other person for any services provided by such third-party messaging providers and mobile carriers.
Carriers are not liable for any delayed or undelivered messages.
Changes to These Terms
We may update these Patient Messaging Terms and Conditions periodically, including to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on our website with a revised effective date. Continued participation in our Patient Messaging Program following any updates constitutes acceptance of revised terms.
Governing law
These Patient Messaging Terms and Conditions are governed by the laws of the state of Wisconsin, consistent with applicable federal law.
Contact Us
If you have any questions or concerns about these Patient Messaging Terms and Conditions, please contact us at the following:
BESTD Clinic
Address: 1240 E Brady Street, Milwaukee WI 53202
Phone: 414-272-2144
Email: Contactus@bestd.org
Website: bestd.org
Messaging Privacy Policy
Brady East STD Clinic Inc (BESTD Clinic)
Last Updated: 8/24/2026
Overview
At BESTD Clinic, we respect your privacy and are committed to protecting the personal information you share with us. This Patient Messaging Privacy Policy explains how we collect, use, store, and protect your data in connection with our messaging services.
This policy applies specifically to our messaging program and is separate from, but complementary to, our HIPAA Notice of Privacy Practices. This policy does not override or modify our HIPAA Notice of Privacy Practices.
By providing your phone number and opting in to receive text messages from BESTD Clinic, you agree to the terms of this policy.
Information We Collect
For the purpose of operating our messaging program, we may collect and store the following information:
Name
Phone number
Email address
Date of Birth
Content of messages you exchange with our organization
Engagement data, including message responses, delivery status, failures, and date/time stamps
Opt-in and opt-out records, including the date, time, and method of consent
How We Use Your Information
We use your contact information and related data to deliver accurate, timely, and personalized communications tied to your care and our services. Specifically, your information may be used to:
Send appointment reminders and scheduling updates
Deliver personalized outreach related to your care plan or overdue preventive care
Respond to your inbound messages and route you to the appropriate next step
Communicate service updates and relevant health information including test results regardless of outcome.
When you respond to a message, we use the body of the message to route you to the next best action. Responses may be categorized into types such as: Opt Out, Opt In, Help, and Yes/No confirmations.
How We Share Your Information
Your data is used solely for communication between our organization and you as a patient or community member. We do not sell, trade, or rent your personal information.
We process and protect your data in accordance with applicable laws.
Mobile information and opt-in consent information will not be shared with any third parties or affiliates for marketing or promotional purposes.
First-Time Enrollment and Opt-In Consent
Why am I receiving messages?
By providing your phone number during your new or existing patient registration process with our organization, you agree to be contacted by text message about your healthcare, appointments, and other related care information. Your consent to receive text messages is not a condition of receiving care.
Opt-Out Instructions
How to stop receiving messages?
You may opt out of our messaging program at any time by texting the word STOP to the number from which you received our message. Upon receiving your opt-out request, you will receive a final confirmation message with instructions on how to opt back in if the action was performed in error.
Please note that opting out will remove you from all messaging, including appointment reminders. Our staff may not make direct phone calls in lieu of automated appointment reminders. Opting out will not impact the clinical care you receive at our organization.
Opting Back In
If you opted out in error or would like to resume receiving messages, you may opt back in at any time by texting START from the phone number that previously opted out.
Data Protection
We take the security of your personal information seriously. Your data is protected using appropriate administrative, technical, and physical safeguards consistent with applicable laws. Your information is stored only for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws.
Changes to This Policy
This policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. When changes are made, the updated policy will be posted on our website with a revised effective date. We encourage you to review this policy regularly.
Contact Us
If you have questions or concerns about this Patient Messaging Privacy Policy, please contact us:
BESTD Clinic
Address: 1240 E Brady St. Milwaukee WI 53202
Phone: 414-272-2144
Email: contactus@bestd.org
Website: bestd.org